Lucid Motors
Unifying fragmented service operations into a seamless, high-performance ecosystem.
The Challenge
Lucid Motors’ aftersales operations were challenged by a lack of standardization across a fragmented Dealer Management System (DMS), where operational efficiency was hindered by varied workflows across different global service locations.
✦ Critical data (parts availability, technician schedules, work orders, etc) existed in disconnected silos.
✦ The absence of a unified framework led to fragmented user experiences across service centers
✦ Inconsistent scheduling and a lack of real-time tracking made it difficult to manage workloads or accurately predict service capacity.
The Process
I led the end-to-end design solution, translating direct user insights into a high-fidelity, scalable interface that aligns with Lucid’s premium brand.
✦ Participated in user interviews and discovery sessions to capture first-hand friction points
✦ Balanced Salesforce Lightning (SLDS) with custom-designed components to solve unique business requirements and meet user needs.
✦ Built and managed a robust design ecosystem, standardizing operations across all service locations.
The Final Outcome
Our team delivered a cohesive Future-State Dealer Management System that consolidated varied operational workflows into a single, intuitive interface. By replacing manual bottlenecks with streamlined digital paths, the final design empowered teams with better data visibility and a scalable UI framework that elevates the efficiency of Lucid’s global aftersales ecosystem.
