Lucid Motors
Unifying fragmented service operations into a seamless, high-performance ecosystem.
The Challenge
Lucid Motors’ aftersales operations were challenged by a lack of standardization across a fragmented Dealer Management System (DMS), where operational efficiency was hindered by varied workflows across different global service locations.
✦ Critical data such as parts availability, technician schedules, work orders, etc existed in disconnected platforms.
✦ The absence of a unified framework led to fragmented user experiences across each of the service centers.
✦ Inconsistent scheduling and tracking made it difficult to manage workloads or accurately predict service capacity.
The Process
I led the end-to-end design solution, translating user insights into a highly scalable interface by:
✦ Participating in user interviews and discovery sessions to capture first-hand friction points
✦ Unifying disparate operational workflows into a singular cohesive one.
✦ Built and managed a robust design ecosystem, standardizing operations across all service locations.
The Final Outcome
Our team delivered an all-encompassing tool that supports the deeply interconnected workflows across the varied user types working in Lucid's fast-paced dealership environment. By replacing manual bottlenecks with a streamlined flow, the final design empowered these teams with a scalable framework that elevates the efficiency of Lucid’s global aftersales ecosystem.
